At Universal Pet Meds Canada we want you to feel 100% confident in using our prescription services. That is why
we offer a 30-day no-hassle refund policy. Here's how it works:
If you are not satisfied with your purchase for any reason at all simply call our customer service
representatives at 1-866-944-7387 within 30 days of delivery* and explain that you are unsatisfied
with the product. You may also contact us by email at .
You are entitled to a refund for the unused portion of the product(s) you ordered. For example, if you have not used any of the medicine,
you are entitled to a 100% refund. If you ordered 100 tablets and used 80 tablets, you are entitled to a refund of 20% of your order value.
Your refund will be processed via the same method of payment originally used to pay for the purchase.
(i.e. If you paid by credit card you will receive a credit card refund.)
Please note that for your safety no products are ever restocked or resold.
IMPORTANT: You must contact us within 30 days of placing your order in order to qualify for a refund as per the terms stated above
Refunds will be processed within 7 business days of the product being received. You should expect to
receive your refund within four weeks from the time your refund is confirmed. However, in many
cases you will receive a refund more quickly. The timing will depend on your bank or credit card company processing our
refund request. We'll notify you via e-mail of your refund once your request has been processed by our billing department.