At Universal Pet Meds Canada we want you to feel 100% confident in using our pharmacy services. That is why
we offer a 30-day no-hassle returns policy.
If you are not satisfied with your purchase for any reason at all simply call our customer service
representatives at 1-866-944-7387 within 30 days of delivery* and explain that you wish to return
the product. You may also contact us by email at .
If you return the entire amount of the product you will be refunded 100% of the original purchase price of
that product plus the Universal Pet Meds Canada shipping charge and your cost of shipping the product back to us
(up to $10.00).
If you return an unused portion of product your will be refunded for the percentage of the unused portion.
For example, if you return 80 tablets of a 100 tablet bottle, you will receive 80% of your original purchase
price plus the Universal Pet Meds Canada shipping charge and your cost of shipping the product back to us (up to $10.00).
Your refund will be processed via the same method of payment originally used to pay for the purchase.
(i.e. If you paid by credit card you will receive a credit card refund. If you paid by check you will receive a
refund check.)
Please note that for your safety no returned products are ever restocked or resold after being returned. All
returned products are destroyed.
IMPORTANT: You must contact us prior to returning a product. A refund will not be issued without proper return authorization from one of our customer service representatives.
No returns will be accepted after 30 days.
Refunds will be processed within 7 business days of receiving the returned item. You should expect to
receive your refund within four weeks of giving your package to the return shipper, however, in many
cases you will receive a refund more quickly. This time period includes the transit time for us to receive
your return from the shipper (5 to 10 business days), the time it takes us to process your return once we
receive it (3 to 7 business days), and the time it takes your bank or credit card company to process our
refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and
processed the returned item.